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Talk to the office at SEG House.
One number, one email, one address. Enquiries are logged in SEG Command the moment they arrive, so you’ll always be able to ask “where’s my job?” and get an answer.

Answered 7am–10pm, 7 days a week. Outside those hours, leave a message and the on-call engineer is paged for emergencies.
Quotes, certificates and general enquiries. Accounts: accounts@segplc.com
SEG House, 192 Watford Road, Chiswell Green, St Albans, Hertfordshire AL2 3EB
what3words ///cape.claim.expect · visits by appointment
Answer a few quick questions and add a few photos from your phone. It takes about five minutes. Already spoken to us? See all our forms.
What happens next
1. The office logs your enquiry and sends a reference. 2. For most domestic work we quote within one working day from photos and a call. 3. Larger jobs get a surveyed quote with a date agreed up front. 4. You get a fixed appointment and the engineer’s name.

