Case Study: L&Q Housing Group – Appello Warden Call Installations
Client: L&Q Housing Group
Location: Multiple London Boroughs
Programme: Sheltered Housing Upgrade Works
System Installed: Appello Digital Warden Call
Overview:
In partnership with United Living, SEGplc has been delivering full upgrade works across a number of L&Q’s sheltered housing schemes, replacing legacy warden call systems with Appello’s digital Smart Living Solutions.
Scope of Works:
Decommissioning of outdated analogue systems
- Full design and installation of new Appello systems
- Wiring upgrades to meet current standards
- Integration with existing fire detection and access control systems
- Testing, commissioning, and resident training
- Live cutovers with zero service downtime
Challenges Overcome:
- Occupied properties requiring sensitive and phased working
- Minimal disruption for vulnerable tenants
- Coordinating closely with L&Q staff and scheme managers for access and resident communication
Results:
- Over 150 apartments upgraded across multiple sites
- Enhanced safety, compliance, and user experience
- Positive feedback from scheme managers and residents alike
- Future-ready systems aligned with digital switchover timelines
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